Digital Marketing for Hotels: A Look At The Best of the Best

Is digital marketing for hotels just about bringing in bookings? When doing a digital marketing strategy for hotels, so much more needs to be considered. The only time a customer should be “checked out” is when they’re a guest at your establishment. When it comes to the digital world, however, your online audience should be “checked in” at all times.

Since Google recently launched an all-new design for hotel search results, which enables users to select and view a hotel interface straight from their initial search. While the algorithm is “constantly changing”, it’s no longer enough to simply be listed on Trivago – in fact, it’s all about ‘personalization‘ now.

In a report from Think with Google on ‘The future of travel’, a noteworthy 57% of travelers report that they would rather see travel brands “tailor their information based on personal preferences.” This in turn, captures intimate travel experiences.

Get Personal When Telling Your Story

But, how? You don’t just tell your story with a mere ‘About Us’ page, instead, you show your story. Do this by taking a holistic approach to your digital marketing strategy. Here, you create an online brand so captivating that viewers are counting down the days until they’re your guests.

A prime digital marketing plan for a hotel comprises multi-platform storytelling, re-targeting, email marketing, and an easily indexable and premium-quality website (Google will love you). Most certainly, both a presence and consistency across social media platforms are needed. Please note, that the most captivating hotels will post at least 1-3 times every day.

Table of Contents: 5 of the Best Digital Marketing Strategy for Hotels

Here, we take a look at how 5 of the best international hotels utilise a digital marketing strategy for hotels. They do this to elevate their status, increase brand awareness and of course, climb their way up the results.

1. COMO Hotels & Resorts

digital marketing strategy for hotels

Image via @comohotels

In a recent interview with Medium: The Hotel Stories, COMO shares their marketing strategy. In their words, it “is about brand building and presenting (themselves) as a whole lifestyle concept“. COMO attains colossal online success as a distinguished travel brand with 77.9k followers on Instagram alone.

COMO’s overarching “holistic approach” to digital marketing is evident throughout their hypnotic travel stories. Also, they take care with their breathtaking visuals and first-rate campaigns. All these include retargeting, email marketing, and the use of both organic and paid advertising. COMO prove that consistency is key, everywhere from social media to their alluring COMO Stories magazine.

2. InterContinental

digital marketing strategy for hotels

Image via @intercontinental

Did you know that a monumental 76% of travelers post their trips on social media? Moreover, 49% of consumers rely on social media influencers’ recommendations when making a purchase.

Taking advantage of this, comes InterContinental, who not only market content to perfection, but also capitalize from reposting and re-sharing influencers’ first-class travel experiences at their hotels.

digital marketing strategy for hotels

Image via @intercontinental

For example, InterContinental recently reposted the above image from Julia Matyjasek. She is a social media influencer based in Amsterdam (@juliamatyjasek) with more than 10k followers.

This is a paramount example of how brands may utilise influencer marketing to personalize their identity. Moreover, create further relationships and spread awareness and unquestionably, motivate more sales.

3. Four Seasons

digital marketing strategy for hotels

Image via @fourseasons

Established in 1960, Four Seasons Hotels and Resorts, otherwise simply known as ‘Four Seasons’, is an international luxury hospitality company. Their stellar reputation precedes themselves.

The name resonates with opulence and grandeur. Their global marketing strategy for their countless hotels and resorts across the world resonates with this too.

https://www.instagram.com/p/BqSkMkAn8s_/?utm_source=ig_web_copy_link

From their social media accounts, including an Instagram profile with 836k followers, and their visually-stimulating Four Seasons Magazine, down to their inviting pop-up event promotions, Four Seasons immaculately translate the very essence that sets them apart as an industry leader.

How? It’s simple, they know who they are and which audience they’re speaking to – the hallmark of any successful digital marketing for hotels.

4. The Upper House

digital marketing strategy for hotels

Image via @upperhouse_hkg

Designed by renowned architect Andre Fu, The Upper House is one of Hong Kong’s most superior luxury hotels. The Upper House comprises 117 studios and suites, providing exhilarating skyline views while gifting guests with the ultimate accommodation.

In seamless synchronization with their acclaimed establishment, The Upper House is marketed to pure prestige; unveiling the luxe travel experiences of guests and framing the hotel’s finest features to their 29.2k Instagram followers.

5. Mandarin Oriental

digital marketing strategy for hotels

Image via @mo_hotels

Placing Primetime Emmy Award-Winning Actor, Rami Malek, as the face of their elite brand, at the same time as boosting their global ‘#ImAfan’ campaign, the Mandarin Oriental Hotel Group undoubtedly, execute the art of storytelling.

In our previous blog, The Rise of Emotional Marketing: What You Need to Know, we discussed how emotional marketing has fast become the primary focus, whereby a visitor with an emotional bond is “8 times more likely to become a customer“.

https://www.instagram.com/p/Bssj9mLnRfW/?utm_source=ig_web_copy_link

Not only does the Mandarin Oriental serve as an exemplary model of digital marketing for hotels to follow suit, but they also procure a meticulous combination of emotional marketing, paid advertising, social influencer marketing, and organic advertising, executed so well that viewers are provided with a truly immersive journey.

Final Thoughts on Digital Marketing for Hotels

Digital marketing strategy for hotels needs to take into account with whole customer experience.

Upcoming business trip? Whether you’re a frequent flyer or a seasonal traveler, discover 6 of the Best Apps to Ease Your Next Trip and attain the ultimate travel companion – sure to keep you ahead of business.

Are you a marketer at a hotel? If you would like some help with your digital marketing, then contact us. We invite you to read more about our social media services, SEO services, and premium content writing offer.

Literally, hundreds of brands have seen phenomenal success working with our digital marketing consultants to get on the first page of Google and be the only choice against everyone else in Hong Kong.

Contact us today, and we can do the same for you.